Whisker Watchers Whisker Watchers FAQ

OliverHow does “In home Pet Sitting” work?
We come to your home to care for your pets and charge on a per visit basis. We will customize our service to suit your pet’s needs.

Do you work on weekends and holiday? If so, is there an extra fee?
Pet sitting is available 7 days a week with no additional charge for weekends; however, holidays are subject to an additional charge (see Services/Rates).

Do you do overnight visits?
Yes, on a case by case basis.

Do you administer medications?
Yes, medications may be administered as needed.

Do I need to get a key to you each time we use your services?
Preferably we like to keep a set of keys on file so key exchange will not be necessary each time. We keep one key to use while pet sitting, the 2nd key is kept in a secured location only to be used as a backup. If you opt to use our services, the key exchange will occur during our initial consultation. If you opt not keep keys on file a $10 charge will apply for each pet sit.

What are the hours of your pet visit?
Morning visits are typically between 7:00 – 10:00 am, mid-day visits 11:00 am – 3:00 pm and evening visits 4:00 – 7:00 pm. If requested, a night visit may be made between 7:00 – 10:00 pm.

How many times a day will you come to visit my pets?
We require a minimum of two visits a day for dogs and one visit a day for cats. We will do as many visits as you request.

Paw PrintsWhat forms of payment do you accept?
Checks and cash are accepted forms of payment.

Why should I use a pet sitter instead of a boarding facility or the vet?
A boarding facility or vet clinic subjects your pet(s) to constant barking, illnesses and stress. Having an in home professional pet sitter is the next best thing to you being there. Contrary to what many people think, pet sitting is affordable and convenient and offers cost savings in the long run.

Your whiskered friends will be less stressed and more relaxed in his or her own home. Pets are happiest when they are at home surrounded by familiar sights and sounds and smells, their own bed and sunny spot, their toys and the smells of the people they love most. They are safe and happy in their favorite room with a radio or TV on. In home pet sitting is the perfect answer.

Can I trust you with my pet and in my home?
We are insured and bonded for your security as well as ours, and we are very active in the animal rescue community because we truly care about the well being of animals, most especially pets that are in our care and for which we are responsible.

What does it mean that you are insured, bonded?
We carry a liability policy that covers damages and protects you from loss in the event we are liable for accidents that occur while caring for your pets. We also carry a dishonesty bond. This gives you peace of mind that you will be reimbursed if anything becomes missing in your absence.

BentlyDo you have credentials?
We have several years of rescue experience. Stacy is a Registered Veterinary Technician; Angela is certified in Pet CPR and First Aid. We are members of Pet Sitters Associates.

Do you work with vets and others in animal care?
We have good working relationships with vets in our service areas, and are board members of a local animal rescue group and work with the many volunteers in our group.

Will you try to clean up messes on carpets?
We will properly dispose of and clean up messes to the best of our ability however we are not responsible for carpet / floor stains created by your pet.

Will you sit for cats that have access to the outdoors or let them outside?
We feel as though it is too dangerous for a cat to be unattended outside and cannot take responsibility for disease, accidents and/or injuries that may occur while a cat is outside. We advise our clients of the dangers of unattended cats outdoors and we prefer that cats having indoor/outdoor access be confined indoors for the duration of the pet visit.

Why is a free consultation required before scheduling pet sitting?
It is a meet and greet that allows you to become familiar with the service and for us to get to know your pets. During the consultation we will review your pet care instructions, house related services, test house key, complete forms, collect payment and answer questions.

Neiman and CharlieWhy do you request two copies of the house key?
We request two copies of your house key - one for regular use while pet sitting, and one to stay in a secure location as a backup. All keys will be identified in a way that would make it impossible to determine to whom each key belonged.

What if my pet becomes ill while I am away?
We will contact you immediately to alert you of the situation. If you believe the veterinarian needs to see your pet we will provide transportation to the vet’s office for examination and treatment. In the event we cannot reach you, we will decide if your pet needs to be seen by the vet and if necessary we will take your pet to the vet. You will be billed for any extra time and expenses for these services.

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