Curious?

Frequently Asked Questions

🐾 General Questions

Q: What areas do you serve?
A: We serve the Dallas neighborhoods of Highland Park, University Park, and Uptown. If you’re unsure whether you’re within range, feel free to reach out—we’re happy to check!

Q: Are you insured and bonded?
A: Yes. Your peace of mind matters to us. We’re fully insured and bonded for pet care and home care services.

Q: Do you have experience with special needs or senior pets?
A: Absolutely. We have extensive experience with senior pets, those with medical needs, and those requiring gentle, specialized attention.

Q: Can I schedule a meet-and-greet before booking?
A: Yes! We offer complimentary meet-and-greets so we can get to know you and your pet, and ensure everyone feels comfortable.

Q: How do I book your services?
A: You can book through our website, by phone, or via email. After an initial consultation, we’ll help you get set up in our scheduling system.

Q: What is your cancellation policy?
A: We understand that life happens. Cancellations made 24+ hours in advance are fully refundable. Cancellations made with less notice may incur a small fee.

Pet Sitting & Dog Walking

Q: What does a typical visit include?
A: Each visit includes feeding, fresh water, potty breaks or walks, playtime, medication (if needed), and lots of love. We also send a quick update with photos.

Q: How long are your visits or walks?
A: Visits and walks are typically 30 or 60 minutes, depending on your pet’s needs and your preferences.

Q: Do you send updates or photos during the visit?
A: Yes! We’ll send you a real-time update and photos so you know your furry family member is safe and happy.

Q: Can you give my pet medication?
A: Yes, we are trained in administering oral, topical, and injectable medications, and follow your instructions carefully.

Q: Do you walk dogs in groups or individually?
A: We only offer private walks to ensure your dog receives one-on-one attention and stays safe in our care.

Q: Can you care for exotic or non-traditional pets?
A: Yes, we love all creatures! Let us know what kind of pet you have—we’re happy to discuss their care needs.

House Sitting

Q: Do you stay overnight or offer drop-in house checks?
A: Both! We offer overnight stays and customizable check-ins depending on your needs.

Q: Do you bring your own food and supplies?
A: Yes, we bring our own meals and personal items. You don’t need to provide anything beyond pet and house care instructions.

Q: Will you bring in mail, water plants, or take out the trash?
A: Yes, these services are included with house sitting or pet visits. We’re happy to keep your home running smoothly while you’re away.

Q: Is house sitting available without pets?
A: Yes. If you just need someone to keep an eye on your home while you’re away, we can help.

End-of-Life Doula

Q: What is a pet death doula and what do they do?
A: A pet death doula offers emotional, spiritual, and practical support as you prepare to say goodbye to your beloved companion. We help create a peaceful, meaningful experience for you and your pet.

Q: When should I consider end-of-life support for my pet?
A: If your pet is declining or you’re struggling with difficult decisions, a doula can support you early on—well before the final moments.

Q: Can you help me decide when it’s time to say goodbye?
A: Yes. While we don’t make medical diagnoses, we can help you reflect, assess quality of life, and navigate the emotional side of this decision.

Q: Do you assist with home euthanasia or work with a vet?
A: We collaborate with local veterinarians and can help you arrange compassionate at-home euthanasia if desired.

Q: Can you help create a peaceful environment for my pet’s passing?
A: Yes. We can help set up a calm space, offer comforting rituals, and support both you and your pet throughout the process.

Q: Do you offer support for other pets in the home?
A: We do. Pets grieve too, and we offer gentle support and guidance to help them adjust.

Pet Loss Grief Support

Q: What does a pet loss grief session include?
A: Each session is a safe, compassionate space to share your story, express your grief, and begin healing—at your own pace. We use a mix of conversation, creative expression, and guided reflection.

Q: Do you offer in-person or virtual grief support?
A: Both are available. We offer sessions in-person (where local) or via Zoom for comfort and convenience.

Q: Is your grief therapy suitable for children or families?
A: Yes. We tailor sessions to suit all ages and offer family-centered grief support when needed.

Q: How many sessions do you recommend?
A: That depends on your needs. Some people find comfort in one or two sessions; others benefit from a series. We’ll discuss what feels right for you.

Q: Is this like traditional therapy? Are you licensed?
A: Pet loss grief support is non-clinical and does not replace licensed mental health care. However, we are trained in grief support, and can refer you to a therapist if needed.

Q: What if I’m not sure I’m ready to talk yet?
A: That’s okay. Grief has no timeline. Reach out when you feel ready—we’ll be here to walk alongside you whenever that is.